Pearl Horizons Travel, LLC (“Pearl Horizons Travel,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us about travel-planning services.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: Name, email address, telephone number, and other details you provide when contacting us.

• Travel request information: Destination preferences, travel dates, number of travelers, budget, accommodation preferences, and other details needed to research and plan a trip.

• Traveler information: When necessary to arrange travel, we may request traveler names, dates of birth, identification or passport details, and other information required by a travel supplier.

• Communications: Messages, inquiries, preferences, and other information you share with us.

• Technical information: Certain information may be collected automatically through the website, such as browser type, device information, IP address, pages visited, and website usage data, depending on the website features and settings in use.

Please do not submit payment card numbers, passport images, or other highly sensitive information through a general website contact form or ordinary email unless we have provided an appropriate method for doing so.
 

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions and travel inquiries.

• Research destinations, accommodations, cruises, transportation, excursions, and other travel options.

• Prepare travel proposals, quotes, and itineraries.

• Coordinate reservations and communicate with travel suppliers when authorized.

• Provide trip preparation information and travel-related support.

• Send service updates and information you request.

• Send promotional communications where permitted by law and applicable preferences.

• Operate, maintain, troubleshoot, and improve our website.

• Protect against fraud, misuse, and security issues.

• Meet applicable legal, regulatory, recordkeeping, and contractual obligations.

3. How We Share Information

We do not sell your personal information for money. We may share relevant information when reasonably necessary to provide services, including with:

• Travel suppliers: Airlines, cruise lines, hotels, resorts, tour operators, transportation providers, excursion companies, and other suppliers involved in your trip.

• Travel partners and service providers: Our host agency, booking platforms, itinerary tools, communication providers, website provider, and other authorized service providers, as applicable.

• Payment and reservation providers: When necessary to process an authorized booking or payment through the applicable provider.

• Legal or regulatory authorities: When disclosure is required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.

Third-party companies may process information under their own privacy policies and terms. We do not control the privacy practices of independent travel suppliers or external websites.

4. Website Hosting, Cookies, and Analytics

Our website is built using Wix. Wix and other tools enabled on the website may use cookies or similar technologies to support website functionality, security, preferences, and performance measurement.

The specific cookies and tracking technologies used depend on the features, integrations, and settings enabled on our website. If analytics, advertising, social media, or other third-party tools are enabled, those services may collect additional information according to their own policies.

You can manage cookies through your browser settings. Where required, we will provide appropriate cookie notices and consent choices. Disabling certain cookies may affect some website features.

5. Email and Other Communications

We may contact you by email, telephone, or text message to respond to inquiries, discuss travel arrangements, provide service updates, or communicate information you have requested.

If we send marketing emails, you may unsubscribe using the instructions provided in the message. Even if you opt out of marketing communications, we may still send necessary service-related messages.

6. Data Security and Retention

We take reasonable steps appropriate to our business and the information involved to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal or contractual obligations. Retention periods vary depending on the type of information and the circumstances.

7. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

To make a privacy-related request, contact us using the information below. We may need to verify your identity and may retain certain information when legally permitted or required.

8. Third-Party Websites

Our website may link to external websites, including travel supplier websites, booking platforms, travel resources, and social media services. Once you leave our website, the external provider's privacy policy and terms govern your interaction with that service.

We encourage you to review the policies of any third-party website before submitting personal or payment information.

9. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without any consent required by applicable law. A parent or legal guardian arranging family travel should provide any necessary information about minor travelers through an appropriate booking or communication process.

If you believe a child has submitted personal information to us improperly, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website features, data practices, or legal requirements. The revised policy will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Pearl Horizons Travel, LLC
Email: PearlHorizonsTravel@gmail.com
Phone: (336) 681-8465
Website: PearlHorizonsTravel.com
 

We appreciate the trust you place in Pearl Horizons Travel and are committed to treating your information with care.